Applied Minds

IT/Tech Support Specialist

Job Location US-CA-Burbank

Overview

We are seeking an IT/Tech Support Specialist to provide help desk support and administration to Applied Minds employees and infrastructure, which includes monitoring and managing incoming help desk requests, maintaining inventory, setting up new users, maintaining network equipment printers, conference room technology and assisting the IT team with projects as needed. 

Responsibilities

  • Support IT inventory, ordering, installation and deployment of hardware and software
  • Inventory: Organize and maintain all IT inventory, including conference room equipment
  • Hardware: Upgrade and repair laptops and desktops for PC and Mac
  • Software: Imaging, application installation and troubleshooting, anti-virus, printer management, internal and wireless troubleshooting
  • Phones: Prep and troubleshoot iPhone and iOS applications
  • Proactively identify user needs, resolve technical issues, and provide appropriate user training
  • Monitor system use, performance, device capacities, and status
  • Support end user computing environments including windows, Mac, iOS, and Android devices
  • Support and troubleshoot VoIP phones, mobile devices, and all operating systems
  • Assist with security badge printing and assignments
  • Assist with VTC and AV systems, and meeting room presentations
  • Conduct daily conference room inventory checks to ensure all equipment is accounted for and operating properly
  • Assist with network connectivity troubleshooting using common desktop tools and utilities
  • Assist with maintaining and updating documentation and procedures as needed
  • All other duties as assigned

Qualifications

  • 2+ years help desk experience in a mixed computing environment
  • Degree in Computer Science, Information Technology, or related field or equivalent experience
  • Experience troubleshooting PC, Mac, Android, and iOS devices
  • Technical experience with desktop operating systems (Windows, OSX, Linux)
  • Familiarity with Active Directory, Group Policy, and Windows Server
  • Understanding of networking fundamentals: VPN, firewalls, routing, and switching
  • Demonstrated flexibility, able to quickly adjust to changing priorities
  • Ability to handle and track multiple priorities proactively and effectively, and exercise good business judgement
  • Demonstrated customer service orientation, follow through, and communication skills

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